Fulfillment/Shipping Policy
At MilkBox Designs, we are committed to providing you with a seamless shopping experience, from placing an order to receiving your products in a timely manner. Please take a moment to review our fulfillment and shipping policy below:
Order Processing:
1. After you place an order, our team will begin processing it 3-7 business days. During this time, we will prepare your items for shipment.
2. You will receive an email confirmation with your order details and tracking information once your order has been shipped.
Shipping Methods:
1. We offer a variety of shipping options to suit your needs. Shipping methods available may include standard shipping, expedited shipping, and more.
2. Shipping rates are calculated based on the destination, weight, and dimensions of the items in your order. You can view the shipping costs at checkout before completing your purchase.
Estimated Delivery Time:
1. The estimated delivery time depends on the shipping method you choose and your location. Standard shipping typically takes 5-7 business days within the continental US.
2. Please note that unforeseen circumstances such as weather delays or carrier issues may occasionally impact delivery times. We appreciate your understanding in such cases.
Tracking Your Order:
1. You can track the progress of your order using the provided tracking number. This information will be included in the shipping confirmation email.
2. If you have any questions about the status of your order, please contact our customer support team via milkboxproductions@gmail.com.
Shipping Restrictions:
1. We currently offer shipping the continental United States. Please note that certain remote areas may have limited shipping options or longer delivery times.
2. We do not offer international shipping at this time.
Address Accuracy:
1. It is your responsibility to provide accurate and complete shipping information during checkout. Please double-check your address to ensure timely and accurate delivery.
2. If you need to make changes to your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to assist you, but changes may not be possible if the order has already been shipped.
Unsuccessful Delivery Attempts:
1. If a delivery attempt is unsuccessful due to an incorrect address, unavailability, or other reasons, the carrier may make additional attempts or leave a notice for you to arrange a pickup.
2. It is important to follow the carrier's instructions to ensure successful delivery or pickup of your order.
Lost or Damaged Shipments:
1. In the rare event that your order is lost or damaged during transit, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure you receive your products or a refund, as appropriate.
If you have any questions or concerns regarding our fulfillment and shipping policy, please don't hesitate to reach out to our customer support team. Your satisfaction is our priority, and we're here to assist you every step of the way.
MilkBox Designs
Effective July, 2023